Delivery Information
At SOVO, we want your journey from ordering your new bed to enjoying it at home to be as simple as possible.Our beds are manufactured to order and we offer a choice of delivery services depending on how much help you need.
Free UK Mainland Delivery
We offer FREE standard delivery across mainland UK. Deliveries to certain remote locations, the Scottish Highlands, islands, Northern Ireland or areas outside our standard mainland UK delivery network may be subject to additional charges, restrictions or longer lead times.
Please contact us before ordering if you are unsure whether your postcode is covered by our standard delivery service.
Delivery Times
Our standard estimated delivery lead time is:5–10 working days.
As our beds are manufactured to order, production begins following your order.
Delivery times shown on our website are estimates rather than guaranteed delivery dates unless we have expressly agreed a guaranteed date with you. Occasionally, circumstances outside our reasonable control may affect delivery times. If we become aware of a significant delay affecting your order, we’ll keep you informed.
Your Delivery Options
We offer three delivery options:
- Delivery Only – No Assembly Your order will be delivered without assembly, allowing you to assemble your new bed yourself.
- Room of Choice Delivery We’ll take your order to your chosen room, subject to safe and suitable access.
- Delivery & Assembly Choose our optional assembly service and our delivery team will take your bed to your chosen room and assemble it for you, subject to safe and suitable access.
Any additional cost for room of choice or assembly will be clearly displayed when ordering.
Unless expressly stated otherwise, our assembly service does not include dismantling or removing your existing furniture, removing your old bed or mattress, moving other furniture, or disposing of packaging.
Before Ordering – Check Your Access Please make sure your chosen bed can be safely delivered through your property and into the intended room. We strongly recommend measuring: External and internal doorways, Hallways and corridors, Staircases, Landings, Lifts, Tight corners, Bedroom doors and Ceiling height where relevant. This is particularly important when ordering beds with large or tall headboards. Please remember that a mattress size is not the same as the overall dimensions of the bed frame. Always check the full dimensions shown on the individual product page.It is the customer’s responsibility to ensure there is safe and suitable access for the products ordered.
Preparing for Delivery
Please ensure the delivery route and, where applicable, assembly area are clear before our delivery team arrives. Fragile items, ornaments, pictures and other objects that could be damaged should be removed from the delivery route. Our delivery team may reasonably refuse to take an item through an area where they believe doing so could cause injury or significant damage to the product or property.
Arranging Your Delivery
Please provide a correct telephone number and email address when placing your order. We’ll use these details to provide information regarding your order and delivery.Please ensure somebody responsible is available at the property to accept the delivery on the arranged date.
Failed or missed deliveries
If delivery has been arranged and Nobody is available to accept the order, Safe access cannot be provided, The product cannot reasonably be taken through the available access; or Delivery cannot be completed for another reason within the customer’s control then we may need to rearrange delivery.
A reasonable redelivery, storage or rebooking charge may apply where we incur additional costs. Any applicable charge will be explained before redelivery is arranged.
Delivery Delays
Sometimes circumstances outside our reasonable control can cause delays, including severe weather, major traffic disruption, vehicle breakdowns, manufacturing disruption or carrier network problems. Where this happens, we’ll take reasonable steps to minimise the disruption and keep you informed.
Checking Your Order
Please inspect your order as soon as reasonably possible after delivery. Check that: The correct products have arrived, All expected components are present, There is no obvious damage and The specification appears to match your order.
If you notice anything wrong, please contact SOVO promptly. Providing your order number and clear photographs or videos of the issue will help us resolve matters more quickly.
Damaged or Missing Items
If your order arrives damaged or with components missing, please let us know as soon as possible.We may request photographs of: The affected area, The complete product, Packaging, Product labels, Delivery labels. Once we’ve assessed the issue, we’ll arrange the appropriate solution in accordance with your statutory rights.
Risk & Ownership
Responsibility for the products passes to you when they have been delivered to you or to a person you have identified to receive them.
Ownership of the products passes to you once we have received payment in full. Please keep your existing bed until delivery.We strongly recommend that you do not dispose of your existing bed or mattress until your SOVO order has been delivered and checked.
While we work hard to meet our estimated delivery times, unforeseen delays can occasionally occur.
Need Help?
If you’re unsure about access, measurements or which delivery service to choose, please contact the us before ordering. We’ll be happy to help.