Warranty

All SOVO beds and mattresses come with a 12-month warranty from the date of delivery, giving you extra peace of mind with your purchase.

Our warranty covers manufacturing faults caused by defective materials or workmanship during normal domestic use.

If you believe your product has developed a manufacturing fault within the warranty period, please contact us with your order number, details of the issue and clear photographs or videos where required.

We will assess the claim and where appropriate, arrange a repair, replacement part or replacement product.

The warranty does not cover:

* Normal wear and tear

*Accidental damage or misuse

*Damage caused by incorrect assembly

* Damage caused by moving or altering the product

*Stains, marks, fabric damage or fading after delivery

*Damage caused by pets

*Commercial use

*Mattress damage caused by folding or improper use

Please note that fabrics and colours can vary slightly between production batches.

If a replacement component is required, we cannot guarantee an exact colour or fabric match.

Proof of purchase may be required when making a warranty claim.

Our warranty applies to the original purchaser and is provided in addition to your statutory consumer rights.

For warranty enquiries, please contact the SOVO Customer Service Team with your order details.